At Brock Scar Holiday Cottage we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This Privacy Notice explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
For clarity, Brock Scar Holiday Cottage may be both data controller and data processor for your personal data under certain circumstances.
Data Protection law will change on 25 May 2018 and this Privacy Notice sets out your rights under the new laws.
Who are we?
Brock Scar Holiday Cottage is a provider of self-catering holidays in County Durham. Our registered office is Brock Scar Farm , West Pasture, Middleton in Teesdale , Barnard, Castle, County Durham DL120PW Wyn Gargate is the Data Protection Officer for Brock Scar Holiday Cottage
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.
How do we collect personal data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone or email in respect of any of our products and services or during the purchasing of any such product. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.
Your personal data may be automatically collected when you book on our website, make an enquiry, or ask to be added to our mailing list.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We also retain records of your queries and correspondence, in the event you contact us.
We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.
How do we use your data?
We use information about you in the following ways:
- To process orders that you have submitted to us;
- To provide you with products and services;
- To comply with our contractual obligations we have with you;
- To help us identify you and any accounts you hold with us;
- To enable us to review, develop and improve the website and services;
- To provide customer care, including responding to your requests if you contact us with a query;
- To administer accounts, process payments and keep track of billing and payments;
- To detect fraud and to make sure what you have told us is correct;
- To carry out marketing and statistical analysis;
- To notify you about changes to our website and services;
- To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
- To inform you of service and price changes.
We will keep your personal data for the duration of the period you are a customer of Brock Scar Holiday Cottage We shall retain your data only for as long as necessary in accordance with applicable laws.
After your enquiry or booking, we may keep your data for up to 7 years afterwards. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes or to inform you about special offers. We assure you that your personal data shall only be used for these purposes stated herein.
Who has access to your personal data?
We process your data for administration, billing, support and the provision of services.
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Brock Scar Holiday Cottage our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Our Privacy Notice can be seen on our website by clicking on 'Policy Statement' at the bottom of every page.
You have the right to ask us not to process your personal data for marketing purposes.
With all data collected from 25th May 2018 onwards we will not contact you for marketing purposes unless you have given us your prior consent.
Accessing and updating your data
We will endeavour to ensure that the content of this website is always accurate, honest, and up-to-date. However, all content is subject to change without notice.
All personal information collected through the forms in this website will be used only for the purpose intended, eg to answer an enquiry or to process a holiday booking. Personal information will not be retained for longer than is necessary to satisfy the enquiry or booking made.
In the case of our mailing list, we will retain the information supplied by you for the purpose of operating our mailing list. Your information will not be shared with any other third parties. We will remove your details from our mailing list on request.
Cookies are small parcels of data stored temporarily on your hard drive while you are browsing a website. These are a standard mechanism used by most websites. Our website employs cookies for the purpose of processing on-line bookings. Cookies are also used for the purpose of generating access statistics. These provide us with general information about how our website is used. No personal information that would enable us to identify individuals is either obtained or stored and the cookies are deleted automatically within 24 hours.
Links to external websites are provided as a service to our users, eg where they contain information that may be of either general or specific interest to persons planning a self-catering cottage holiday. However, we are not responsible for the content, views, or accuracy of information on external websites.
In the case of telephone payments, we will retain your credit / card details only until your payment has been processed, after which they will be destroyed.
Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secured servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and protected.
We agree to take reasonable measures to protect your data in accordance with applicable laws.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner's Office
Tel: 0303 123 1113